OUR WORK

New services that help children who have been removed from their homes in crisis circumstances to reach a beneficial adoptive home quickly and with minimal complexity. We have developed a proactive digital tool that continuously collects information about the child from various stakeholders, processes it, and makes it accessible to caregivers over the years. Another solution helps connect foster families with the adoption community in Israel.

A hybrid model for supporting and promoting adult employment. The platform is designed to assist a variety of participants in the programs available for the elderly, while removing behavioral barriers. It provides tools and online workshops that are adapted to the current labor market status, along with a overall program monitoring.

A digital tool to help small and medium-sized businesses map digital assets, establish compliant security systems, and understand cyber threats. It guides non-experts in implementing security measures and responding to incidents, aiming to reduce economic and reputational damage from cyber attacks.

With a focus on enhancing the quality of life for families, Whiteboard introduced new service scenarios for Nitzan, . These solutions, grounded in extensive research and collaboration with staff and parents, aim to redefine Nitzan's value proposition, providing impactful support to parents and children through improved service delivery.

Aiming to transform the lives of single parents in poverty, Whiteboard developed a comprehensive digital interface. This platform, created for a task force led by government and Joint representatives, streamlines access to rights, reduces bureaucratic hurdles, and connects families to essential local authority services, all personalized to meet individual needs effectively.

A comprehensive digital and physical support system for families with newborns in Jerusalem. It offers tailored resources for child development, parenting, education, and community engagement, utilizing city spaces and services. The inclusive approach integrates the whole family, including siblings and grandparents, in the child's first year.

Through a collaboration with the Weiss-Livnat Center, Whiteboard designed an accelerator program, rooted in design thinking, for Holocaust studies. This initiative empowers entrepreneurs to independently navigate from challenge identification to the development of innovative, globally impactful ideas, fostering a lasting commemoration of the Holocaust.

A digital solution that assists foster parents in managing their daily interaction with foster care services throughout the foster care period. The system provides content and information tailored to the family and child's situation and needs. It enables effortless daily routines, as well as a proactive system of alerts and reminders for parents and social workers.

Whiteboard redefined the patient experience for elective hospitalization, aiming to alleviate the complexities of navigating between hospital and community care. The suite of solutions developed seeks to establish the hospital as a top choice for patients in the region, highlighting efficiency and patient-centered care.

Whiteboard crafted a comprehensive experience for candidates applying to the Jerusalem Municipality, from recruitment through onboarding. The initiative focuses on showcasing the municipality as an attractive employer, optimizing screening processes, and providing thorough guidance for new hires, ensuring a smooth transition into the organization.

An innovative hybrid platform that enables psychiatrists to increase their access to a larger number of patients, easily deal with a variety of patient complexities, provide their patients with the best treatment response according to their professional perception, and create new channels for professional growth and income.

A new online system for traffic penalty appeals. It guides users step-by-step from the moment a ticket is registered, explaining options, providing non-legal advice, and assisting through the appeal drafting, submission, and court proceedings, ensuring a sense of control and confidence in the digital process.

Collaboration with an inter-ministerial government addiction policy team to develop public responses for cannabis users and addicts. The solutions were based on in-depth, human-focused research of the users' perspective and of their close circle: behaviors, perceptions, needs, motivations, barriers and motivations.

Digital companion for new residents during their integration into a new community. It emphasizes making initial information accessible and enabling a'soft landing'. Through onboarding, quick response to their needs, and optimal service adjustments, the council is managing a dialogue with residents.

Whiteboard partnered with the Prime Minister's Office to enhance coordination among government ministry regulators. This project tackled the challenges of dual subordination, creating tools and strategies to streamline regulatory processes. By leveraging the unique experiences of regulators, Whiteboard aimed to foster innovation and improve the effectiveness of regulatory work, ensuring smoother policy implementation and field operations.

A management & support platform for social workers, integrating at-risk youth services for the government. The digital solution adapts to the nature of the social worker's work in different locations and times. It enables professional knowledge and tools, manages the relationship with the teenager and other treatment bodies, and integrates data on care responses.

Redesigning a drug company's business model with the medical presonnel. The new business model has faced regulatory changes that limited drug companies' activities with their clients. the new model also created unique and innovative service models for the various stakeholders in the value chain

Whiteboard revolutionized the educational registration process with a digital platform that guides parents from traditional to online services seamlessly. Offering crucial information and pre-registration features, the system simplifies choosing educational frameworks and checking eligibility. This approach, highlighting the municipality diverse resources, builds strong trust in digital services among residents.

Redesign of the business model of a pharmaceutical company with medical personnel. The current business model has faced regulatory changes that limited drug companies' activities with their clients. The new model, supported by an innovative digital platform, has devised unique and innovative service models for the different players in the value chain.

An application that supports microbusiness founders in their relationship with customers and the tax authorities. The process begins in the early stages of the business initiative, guiding the founder through the stages of establishing the business, step by step, until the business is registered and active.
It allows for independent financial conduct with customers and government agencies, while keeping the business owner focused on business activities, minimizing friction with tax authorities.

BIT is the leading payment app in Israel. Its second-generation development has transformed it from a money transfer tool to a business consumer payment method. This transformation has also set an innovative management infrastructure for the small business along with an incentive model for the consumers in order to expand its use, vs other payment methods.

An innovative public self-serve system that enables continuous digital management and guidance of the tax claim process. It is a unique model of the ultra-orthodox community that bridges the gap between the need to get effective municipal services to the population's inaccessibility to personal digital tools, due to religious and cultural perceptions

A digital companion for homeowners in the complex and ongoing process of urban regeneration. The solution allows them to be updated in real time, to become familiar with the project stages and the participants' roles. It clarifies the terms of urban regeneration, decision-making and the exercise of rights.

An innovative model for customer onboarding to the bank through digital interfaces. The complete model guides costumers through the new-bank shopping journey, decision making, account opening and funds transfer.
A primary product of the project is the OPEN application for instant digital account opening, based on biometric verification, without the need for physical presence at the branch.

Innovative futuristic models for the company's operating models in the retail complexes it manages, in an industry that is undergoing significant changes. The project team redesigned the solutions taking into account possible change scenarios in the energy industry, commuting, commercial real estate environment and consumption domains.

The digital assistant will guide patients and their companions through the hospitalization period. The interface presents the treatment and medical information, and allows inpatients to be easily oriented in the hospital and the department. It enables the sharing of critical information with family members during hospitalization, improving their ability to be an integral part of the therapeutic envelope.

A digital customer service model, transforming the call center processes, the technicians' routines and the customers' digital interface. The new suite of solutions has created an innovative sync system between all service factors, significantly reducing response times and reducing false calls. It has also provided AI-based reinforcement of response level without requiring personal assistance.

Guidance application for citizens seeking and receiving psychological and mental help from the municipality in the event of an emergency. The application provides proactive information and guidance as well as treatment adjustment, planning and personal monitoring. The system enables the municipality to monitor the quality of services delivered and the efficient allocation of its resources.

Redesign the scenarios and user interface of the Activnet website that proactively promotes healthy lifestyles for seniors. The site helps users identify their health, physical and mental condition and provides them with proactive actions to maintain and improve a healthy lifestyle. The site's intelligent and motivating triggers are based on an analysis of adults' routines, needs and attitudes towards aging.

The next generation of Business Intelligence (BI) systems was born from a process of deep learning about user differentiation and the formation of a new layer of AI. This new layer has exposed a new world of analytic decision-making triggers. The new values were created for both senior management and the operational level, reducing the need for mediation between analysts and IT experts.

An innovative digital platform that operates dozens of distributors and thousands of installers of a home security system worldwide. The solution allows the company's management to manage its product and marketing network, using the capabilities of the different actors in the value chain. It incorporates an AR tool that allows the installer technical and spatial optimisation at the customer's home.

A strategic change within the Bank's learning centre to identify emerging learning needs of Bank employees and develop future learning processes. Creation of a learning and teaching community, learning that reaches the employee with tailored content, on-demand learning and more. Scenario development focused on the content and personal experience of employees.

Major emergency room service scenarios redesigned. We separated the waiting areas in the ER to match to the level of urgency. Waiting areas were designed to be informative, entertaining and enjoyable, and to reduce friction between inpatients and staff. Components in the roles of staff members have been changed, to design contact points that advance the patient and the caregiver in the treatment process, enabling certainty and a sense of control.

A whole new online value proposition. It allows the new business registration and 24 hour credit card clearing activation, without the need for a salesperson. We created fixed price plans that replaced complicated pricing mechanisms. In doing so, we lowered an enormous barrier for the business owner. Many new touchpoints have been developed along the path of business creation.

In a complex world of endless insurance products, we conducted a mediation process between the various products to the end customers. This mediation operates through a unique service model that integrates the different insurance products in a way that helps the customer to make wise insurance consumption decisions, throughout different life events, while understanding their impact and interconnections.

An innovative system for resources management, with information and control interfaces for the various, new, organizational stakeholders, who have not received a direct value from the system so far - operations, marketing managers and others. In addition to local solutions for direct customers, the solution leveraged the new cloud infrastructure to create a proactive global data ecosystem for corporate customers.

An operating model and a digital interface, to manage citizens' inquiries on municipal maintenance. The system aims to allow the municipality to manage the treatment of hazards more efficiently. The application quickly forwards the application to the appropriate department and updates the citizen's status in the processing process until completion. The system has a great value in establishing and enhancing the trust and engagement of the citizens.

Major emergency room service scenarios redesigned. We visually separated the emergency waiting areas, based on different severity levels. Waiting areas were designed to be informative, entertaining and enjoyable, and to reduce friction between inpatients and staff. Components in the roles of staff members have been changed, to design contact points that advance the patient and the caregiver in the treatment process, enabling certainty and a sense of control.

An application for self-assessing small business accessibility by its owner. The app guides the business owner step by step by making their business accessible to people with disabilities. The AR solution allows visual scanning by using the camera and testing different areas of the business to validate their accessibility. 

Managing internal communications for 25,000 people worldwide is an enormous challenge. We have developed unique models and tools to get the ICOMM team to manage and prioritize magnificant amount of knowledge and information, sent to the employees from dozens of organizational sources. The solutions mapped and leveraged the employees' attention points to different types of information to attract attention and increase the call to action.

Extensive ethnographic research to identify community and individual opportunities to improve the quality of life of Southern Bedouins. The study mapped dozens of different domains of life, personal and social needs and challenges. The research formed the basis for the creation of four dedicated joint operational teams of the government and representatives of the Bedouin society.

Development of innovative service solutions inside the hotel, and in the surrounding area. Some of them have led to innovative business initiatives for the hotel chain and collaborative initiatives with local partners. The project resulted in a change in the main service scenarios in hotels and adjustments in the work routine. The solutions include digital reservation and check-in processes and position the hotel as a local city center.

Designing local and regional models to address the commuting and mobility challenges in a regional cluster of urban and rural communities. Transportation and accessibility are a main concern in the region, due to the great distances between the communities. It constitutes a foundation in the regional wellbeing concepts and in its economic growth, as a key for improving the residents' life quality

Novel digital models, powered by artificial intelligence, accompany financial consumers through their life challenges. The models allow an indirect transition between different interfaces, an analytical and behavioral support for bankers in order to strengthen the customer's financial conduct. In addition, analytical tools monitor and identify a point of need and create guiding scenarios in decision-making for clients and their life partners.

Development of urban solutions to improve the quality of life of residents and refuge seekers in a neighborhood of Tel Aviv. The project has led to various local activities: urban entrepreneurship center, international food market, an experimental art center to bring together local artists and the community, renovating the neighborhood house fronts, various trainings for refuge seekers and many others.

Designing the candidates' experience for jobs in the municipality of Jerusalem. The guidance starts at the recruitment stage, continues through the selection and along onboarding processes. The new solution advocates the positioning of the municipality as an attractive, proactive employer, shortening the selection processes and in providing digital orientation tools for the candidate.

A multi-directional communication system between the regional municipality, citizens and community localities leaders. This digital solution enhances the effectiveness of information transfer inside the regional ecosystem, in routine and emergency times. It increases the exposure of citizens to the municipality activities and drives their participation. The unique platform allows cross collaborations between the localities and is designed to increase the municipality's responsiveness to the citizens' needs.

Designing the experience of the elective inpatient in outpatient clinics, with the intention of facilitating his coping with the complexity of the bureaucratic process between the hospital and the community physician. The purpose of the solutions is to position the hospital as the first choice for hospitalization in the area, together with the realization of the inherent potential for efficiency.

New service model for the tax department of the Jerusalem Municipality for the eastern neighborhoods' Arab residents. The new models constitute the cultural adaptation and accessibility of the different components of the service to the challenges of the residents. These solutions consist of changes in the physical service space of the city hall. Aside from solutions that are close to the residents is eastern Jerusalem. Services such as assistance in filling out forms, translating and preparing applications.

A joint initiative with the technology division of the Ministry of Health for biotech and medical technologies' entrepreneurs, through the utilization of the professional knowledge, data, and the global network of the ministry. The establishment of the center is intended to promote entrepreneurs in various development stages, make their R&D and testing process more efficient and concentrate the accumulated national data and knowledge inside the ministry.